Calm, analytical and independently minded, I question assumptions, look beneath the obvious problem and bring clarity to complex situations. I’m collaborative in how I work, but I also care a lot about quality, logic and consistency.
I’m particularly drawn to businesses with a distinctive proposition, where the customer experience spans digital, physical and human interactions. Those businesses create more places for the promise and the reality to drift apart, and more value in making sure the different parts of the organisation work together.
I care about doing what I say I’ll do, continuing to learn, and holding a high bar for the work.
I studied Psychology at the University of Edinburgh, which has turned out to be reasonable preparation for a career spent working out why people do what they do. I live in London with my family, and most weekends I’m out on a bike.